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Ordering Information

TIMEFRAMES

You can expect your fabric to be printed and shipped out within one week (5 business days) after you have approved your designs.  We will not print fabric without having received design approval - so it is very important that you check the email address you provide at checkout - you will have a design proof there within 24 hours of your order.

Your order is shipped from the USA - and typically will take 2-3 weeks via Standard Shipping to arrive internationally, or within a week in the USA.

An express option is provided through FedEx if you are in a hurry, which takes around 2-3 days transit time.  

If you need the fabric urgently - we can provide a Rush service, which expedites the printing to the next business day.  Email info@shelleymade.com for details on pricing and timeframes for that service.

The cart is currently only set up to ship to United States, Canada, Australia and New Zealand - however we are more than happy to ship worldwide - just ask!

 

DESIGN PROCESS

You will be prompted for the various personalization and color details when entering your order.  Don't worry if you are not clear on your color choices and need some help - that is what we are here for!  Just give us an indication of your preferences on the order, and we can work it through with you. 

If you are matching to a nursery décor, etc - we are happy for you to send us a photo and we will do the best we can to create something to match.  Alternatively - order our ShelleyMade Color Guide first on the fabric of your choice to get an exact match.

Please note that colors do display differently on different computer monitors and device screens.  We do our best to represent them as accurately as possible in our examples and proofs - but fabric does not have the "glow" of a screen.  If complete accuracy is needed - we would strongly suggest ordering the Color Guide first to provide your own colors.

You will always receive an Order Confirmation email immediately following placement of your order.  If you do not receive this email - please check your Junk Mail/Spam folders to locate it, and then add us to your Safe Senders list.  This will ensure you receive all future communications from us for your order.

Within 24 hours of receiving your order (usually much faster though!), we will contact you via the email address provided upon checkout to discuss the finer details of your design so a digital proof can be created.

If you need any changes made to the design once you have received your proof - this is the time to ask for them, as no changes can be made to the design once you have approved it.

Once you are happy with the design, have verified that all spelling, etc is correct, and have given us your approval - we will submit it to print so that your special order can be produced.

 

CANCELLATIONS / REFUNDS

We all know that circumstances change from time to time - and for some reason or another you may need to cancel your order.

In the event you need to cancel your order, this can be done provided the order has not started printing, by contacting us at the email address on our Contact page.  It is unfortunately not possible to cancel once printing has commenced.   

If we have not already created your custom design - you will receive a refund of your purchase price less any non-refundable transaction fees (if any).

If your design has already been created, the design fee component (typically a $10 design fee per name design / $5 per coordinate) will be deducted from your payment total, along with any non-refundable transaction fees we have incurred - with the balance being refunded.  Design fees once used, are unfortunately not refundable.

 

NON CONTACT

We make every effort to contact you to to confirm your custom order, using the details you provide at checkout.  You can expect an immediate order confirmation in your email, followed by personal contact within 24 hours to discuss your design (or confirm reprint details).  We do not print any fabric without personally contacting you for approval or confirmation of your design first.  If we have not had a response to our first email - we will try again two days later.  We will try a third time two days after that, and if we still have no response after 1 week from our first contact, we will cancel the order and process a refund as per the terms stated above.

 

RETURNS

All products on this site are custom - they are personalized and printed just for you, to your requirements.  No stock is held of any items.  Due to the nature of this, no returns are possible.

Proofs of all designs are sent to your nominated email address for approval before printing commences - so this is the time to make changes, or cancel the order if you need to. 

 

FAULTY MERCHANDISE

In the very unlikely event that there is a problem with the items you receive - please contact us straight away and we will investigate and remedy it as soon as we can! 

Please contact us via the email address on our Contact page and we will be happy to assist!

If an item is faulty we may ask you to return it to us, or to provide photographs of the issue - but please contact us first to discuss.  We do ask that you inspect your fabric promptly upon arrival as no claims can be accepted after 60 days from order date.

Please note that a number of the fabrics we print on are natural fabrics, of which there can be slubs or slight imperfections in the weave.  These are not considered a fault.

 

RESALE

You are welcome to sell items you have made with fabric purchased from ShelleyMade. Business customers should contact us direct for further details on how we can help with your orders, and to be placed on our Approved Retailers list.

 

TAXES AND DUTIES

The fabric is shipped from the USA.  Depending on the country you are having the fabric delivered to - customs import duties and taxes may be levied by the respective governments on arrival, and are the responsibility of the purchaser. 

Australian purchasers - with regards to the July 2018 implementation of GST on low value imported goods - please note that ShelleyMade has confirmed with the Australian Tax Office (ATO) that we are not currently required to collect GST on your orders - and that you should be self-assessing your GST obligations.  For further information contact the ATO direct, and read the following articles provided by the ATO: