Ordering Information

If you need any changes made to the design once you have received your proof - this is the time to ask for them, as no changes can be made to the design once you have approved it.

Once you are happy with the design, have verified that all spelling, etc is correct, and have given us your approval - we will submit it to print so that your special order can be produced.

 

CANCELLATIONS

We all know that circumstances change from time to time - and for some reason or another you may need to cancel your order.

In the event you need to cancel your order, this can be done provided the order has not started printing, by contacting us at the email address on our Contact page.  It is unfortunately not possible to cancel once printing has commenced.   

If we have not already created your custom design - you will receive a refund of your purchase price less any non-refundable transaction fees (if any).

If your design has already been created, the design fee component (typically a $10 design fee per name design / $5 per coordinate) will be deducted from your payment total, along with any non-refundable transaction fees we have incurred - with the balance being refunded.  Design fees once used, are unfortunately not refundable.

 

RETURNS

All products on this site are custom - they are personalised and printed just for you, to your requirements.  No stock is held of any items.  Due to the nature of this, no returns are possible.

Proofs of all designs are sent to your nominated email address for approval before printing commences - so this is the time to make changes, or cancel the order if you need to. 

 

FAULTY MERCHANDISE

In the very unlikely event that there is a problem with the items you receive - please contact us straight away and we will investigate and remedy it as soon as we can! 

Please contact us via the email address on our Contact page and we will be happy to assist!

If an item is faulty we may ask you to return it to us, or to provide photographs of the issue - but please contact us first to discuss.

Please note that a number of the fabrics we print on are natural fabrics, of which there can be slubs or slight imperfections in the weave.  These are not considered a fault.

 

LAY BUYS

One of our payment options is Lay-Buy (sometimes called Layaway).  This is a payment plan option, which incurs a 1.9% administration fee paid to Lay-Buys.com for administering the plan.  If you select the Put It On Lay-Buy option at checkout - you can choose to pay a 50% deposit upfront, and pay the rest of your order off over 2-3 months.  Please note that with this option, we still go through the normal design process, however the fabric itself not physically produced until the entire order has been paid for - so please allow enough time for this process.  Standard cancellation and refund processes as already detailed on this page also apply to Lay Buy purchases.

 

RESALE

You are welcome to sell items you have made with fabric purchased from ShelleyMade. Business customers should contact us direct for further details on wholesale pricing, how we can help with your orders, and to be placed on our Approved Retailers list.