Frequently Asked Questions (FAQ)

The following are the answers to some common questions we are asked.  If you have another question not answered here, please feel free to Contact Us.  We are always very happy to help!

 

I can't find the name I would like on the site - can I get a custom order?

Of course!  In fact, the vast majority of our orders are custom designs.  The site is set up to enable you to enter the name you would like on any of our designs.  Just click into the design you like on the site in order to enter your name, colours, and any other personalisations.

 

What colours can I use?

Any colours - truly!  We use a printed fabric colour chart that contains over 1,500 different colour shades - so just describe the shades you would like on your order and we will take it from there.  Alternatively you can check the "I need help with colours" box on the ordering pages - and we can talk it through with you. 

  

Can I see the design before you print it?

Absolutely.  We will not print your fabric before you have seen your design proof, and approved it.  We will always create a digital proof based on the details you provide in your order - and email it through to you for review and approval.  If you have not seen your design proof within 24 hours of ordering - please check your Junk Mail folder as your email software may have redirected it there.

 

Can I have multiple names on a design?

You can have multiple names on the Nested Layout, Monogram Layout, and the Date Layout.  We do not suggest more than 3-4 names be used, so that the design repeats well across the fabric.  Brush, Horizontal, Typographic and Diagonal are all single name only layouts.

 

What is the difference between a reprint and a custom design?

A reprint is used to order a design with no changes - for example a design you have already ordered through a prior order, or a copy of one of the samples on the website.  You cannot make any changes to the name or colours on a reprint.  For all other orders, select the custom design option and enter your name, colours and any other required personalisation options.

 

Where are you located?

We ship all orders from the United States - anywhere in the world.  The website currently supports orders to the USA, Canada, Australia and New Zealand - if you would like to order and are located elsewhere - just Contact Us and we can organise an order via email.

 

Can I send you a photo?

Yes of course.  Many customers want us to match our fabric colours to their nursery decor, bedding, etc.  Just place your order, and let us know in the comments you are going to send a photo for colour matching and we will do our very best!  Just reply to the order confirmation email you receive, attach the photo, and let us know what you would like.

 

How much is shipping?

There are no additional shipping costs added to your order for Standard Shipping.  If you would like to upgrade to Express Shipping - the cart will calculate the price for you based on the fabric type, quantity and destination loaded in your cart.

 

How long does it take to print?

We submit your designs to print as soon as you have given us approval that your proofs are correct. Printing takes anywhere from just a few days, up to a week before the fabric will ship via your chosen shipping method.

 

Can I get it faster?

The website caters for both standard shipping, and express shipping.  We do have a rush print service available also on request, which prints and ships your fabric the next business day after you provide your approval.  If you are interested in this service please contact us for pricing.